Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Koryo Slack app and web dashboard (the "Service"), operated by [COMPANY NAME] ("Koryo", "we", "us", or "our"), incorporated in [COUNTRY].

By installing Koryo or creating an account, you agree to be bound by these Terms. If you are accepting on behalf of a company or organisation, you represent that you have authority to bind that entity.

1. The Service

Koryo is a Slack-native employee engagement tool that allows HR administrators to create and send pulse surveys to their team via Slack DM or email. The Service includes:

• Survey creation, scheduling, and delivery through Slack
• Anonymous collection and aggregation of responses
• A web dashboard for viewing results, trends, and analytics
• AI-powered features (on eligible plans): question suggestions, sentiment analysis, trend predictions, and manager summaries

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.

2. Accounts and eligibility

• You must be at least 18 years old and authorised to act on behalf of your organisation to create an account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must provide accurate and complete information when registering. Notify us immediately at [CONTACT EMAIL] if you suspect unauthorised access.
• One account per Slack workspace. Multiple HR admin accounts per workspace are permitted.

3. Subscription and billing

3.1 Free trial

New workspaces receive a 14-day free trial with full access to all features. No credit card is required to start the trial. At the end of the trial, the Service will be restricted until a paid plan is selected.

3.2 Paid plans

• Standard — $2 per user per month
• Standard + AI — $3 per user per month

Pricing is based on the number of users imported into your Koryo workspace. Plans are billed monthly. Prices may change with 30 days notice.

3.3 Payment processing

Payments are processed by Stripe. By providing payment details, you authorise Stripe to charge your payment method on a recurring basis. Koryo does not store card numbers or sensitive payment data.

3.4 Cancellation and refunds

• You may cancel your subscription at any time through the billing portal in Settings.
• Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused time.
• If your payment fails, we will notify you and allow a grace period to update payment details before restricting access.

4. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Send surveys or messages that are harassing, discriminatory, or abusive
• Attempt to identify individual survey respondents (surveys are anonymous by design)
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use automated means (bots, scrapers) to access the Service outside of supported integrations
• Resell, sublicense, or provide the Service to third parties without our written consent
• Upload or transmit malware, viruses, or other malicious code
• Impersonate another person or organisation

We reserve the right to suspend or terminate accounts that violate these restrictions, without prior notice.

5. Data and privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of all survey content, questions, and response data generated through your use of the Service. By using the Service, you grant Koryo a limited licence to process this data solely to provide and improve the Service.

You are responsible for ensuring that your use of Koryo — including collecting employee data and survey responses — complies with applicable employment and data protection laws in your jurisdiction (e.g. GDPR, where applicable).

6. AI features

AI-powered features (question suggestions, sentiment analysis, trend predictions, and manager summaries) are powered by Anthropic's Claude API and are available on the Standard + AI plan and during the free trial.

• AI outputs are generated automatically and may not always be accurate. They are provided for informational purposes only and should not be the sole basis for employment decisions.
• Only aggregated, non-personally-identifiable data is transmitted to Anthropic for AI processing.
• We do not train AI models on your survey data.

7. Intellectual property

The Service, including its software, design, trademarks, and all related materials, is owned by [COMPANY NAME] and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding.

You may not copy, reproduce, or create derivative works from any part of the Service without our prior written consent.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses. We are not responsible for the accuracy of AI-generated content or for decisions made based on survey results.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, [COMPANY NAME] SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Termination

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and uninstalling Koryo from your Slack workspace. We may terminate or suspend your access immediately if you breach these Terms or if we are required to do so by law.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including payment obligations, intellectual property, disclaimers, and limitation of liability) will remain in effect.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to workspace administrators by email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

The current version of these Terms is always available at [WEBSITE URL]/terms.

12. Governing law and disputes

These Terms are governed by the laws of [COUNTRY]. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of [JURISDICTION].

Before initiating any legal action, we encourage you to contact us at [CONTACT EMAIL] to resolve the matter informally.

13. Contact

For any questions about these Terms, please contact:

[COMPANY NAME]
Email: [CONTACT EMAIL]
Country: [COUNTRY]